In the event the accommodation booked or
requested is not available, every effort will be
made for an alternative in another accommodation of
similar standard. (in case of the above hotel is not
available, a similar one will be replaced).
If there are any
requests regarding special meals, dietary
requirements, adjoining room and so on, please
inform the company when booking. Such requests are
subject to confirmation and availability.
The booking should be made prior 15 days
of tour departure.
The 50% of deposit or full payment of
tour fare per person is required upon booking.
Failure to comply with this may result in an
automatic cancellation of reservation and a
forfeiture of deposit.
More than 30 days prior to departure
15-30 days prior to departure.
- 15 %
08-14 days prior to departure
03-07 days prior to departure
02 days or less prior to departure
For each amendment made after a
booking has been confirmed, an amendment fee of US$
10 per person will be charged.
An amendment fee does not constitute a transfer to
another tour whereby an administration fee of US$10
per person will be levied in addition to the
Any complaint/claims must be made in
writing within 2 weeks after services have been
No responsibility is accepted in
respect of any complaint/claim which is not so made.
Tour members should be aware that
the Company is acting as an agent for the service
suppliers. After a deposit or full payment is made,
all arrangements are still subject to confirmation.
When the arrangement cannot be confirmed.
The Company will endeavor to notify passenger at
least 2 weeks before departure and a refund to
payment of tour fare will be made if the tour is
cancelled. The Company shall not be liable for any
Extension of stay/deviation may be
permitted at the end of tour, subject to maximum
validity and restrictions of air ticket, seat
confirmation and availability of hotel prior to
commencement of tour. It is the passenger's
responsibility to hold firm confirmation for their
When extension of stay /deviation can not be
confirmed three weeks prior to the group's departure
date, passenger is deemed to be taking the original
the event that the original arrangement has been
changed by the Company during the process, any extra
cost will be borne by the passenger.
Extension of stay/deviation will be at passengers
own expenses & transfer to airport will not be
air ticket issued is a special ticket, restricted to
a specific airline only. It is non-negotiable,
non-endorsable, non-refundable & non-reroutable. Any
alternation in routing or dates by passenger is
solely at his/her own risk. The Company and its
associated agents shall not be held responsible for
any inconvenience caused and extra expense incurred.
No refund will be made for any unused air ticket,
accommodation, meals, or sightseeing in part or
. employed more
than 18 tour guides, all whom are licensed. They
speak multilingual languages including English,
French, German, Spanish, Japanese, Chinese, Thai,
Korean, Italy, Russia and more.
Excellent knowledge of Cambodia's
traditions &cultures, arts
and history and great care are of their value. our
Philosophy is "Clients are their
and Child Fare
For group tour of full paying 15 pax
and above, one (01) tour leader is given full
complimentary on double sharing basis.
- Infant of 2 years old and below sharing
same room with parents charge 15%
- Child of under 12 years old and sharing same room
with parents charge 75%
- Child of under 12 years old and sharing same
room with parents with extra bed is charged for
- Below 12 years ( on the date of
- Child fare is based on sharing a room with two
There will be an additional cost for child sharing
one room with adult.
Bayon Travel & Tours Co,. Ltd
and its associates acts only as and agent for the
transportation companies, hotels & other principals
for the tour programs. They accept no
responsibilities for injuries, damage, accident,
loss, delay, theft, quarantine, customs regulation,
strike, changes in itinerary, deportation or refusal
of entry by Immigration Authorities resulting for
improper travel documents, possession of unlawful
items or irregularities that may be caused to person
or property. Any losses & expenses are the
responsibility of the passenger. All proper travel
documentation are the sole responsibility for the
Company reserves the right to alter itineraries,
travel arrangements, hotels reservations etc. If it
is necessary or in the case of force major, The
Company reserves the right to cancel any tour prior
to date of departure for any reasons, including
insufficient number of participants. Should this
happen, the entire payment shall be refunded without
further obligation on the part of The Company.
Company will recommend alternative tour, preferably
to the same destination or other destinations.
Should passenger decide not to accept the
alternatives, all monies paid shall be refunded in
full by The Company without further obligations.
Company also reserves the right to require any
individual to withdraw from the tour if deemed
his/her act of conduct is detrimental to or
incompatible with the interest, harmony & welfare of
other passengers and the tour as a whole. The
company shall be under no further liability
thereafter to any such person. No tour
leaders/guides or other employees or agents of the
Company or authorized to commit The Company to any
liability whatsoever and The Company will not be
bound by any statement or representation unless in
writing and signed by a management executive of The
Company. The Company reserves the right to take
photographs & films for passenger while on tour with
The Company to be used for brochures advertising or
publicity material without obtaining any further
consent from passenger.